Privacy Policy

 

Effective date: November 21, 2025

 

This Privacy Policy describes how LGH Instructional Design Consulting (“LGH,” “we,” “us,” or “our”) collects, uses, and shares information when you visit or interact with our website at https://www.lghinstructionaldesign.com (the “Site”), or when you contact us in connection with our services.

 

By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Site.

 

> This Privacy Policy is for general informational purposes and describes our current practices. It is not legal advice.

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1. Who We Are

 

LGH Instructional Design Consulting provides consulting and instructional design services primarily for healthcare organizations and training teams.

 

You can contact us using the contact form on the Site or via the phone number and mailing address listed on our Contact page.

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2. Information We Collect

 

We collect information in three main ways:

 

2.1. Information You Provide to Us

 

You may provide personal information directly to us when you:

 

• Fill out a contact form Request a free informational call

• Download resources or guides (e.g., onboarding roadmaps)

• Request a proposal or more information about our services

• Communicate with us by email, phone, or other channels

The types of information you may provide include:

 

• Name

• Job title and organization

• Work email address

• Phone number

 

Preferences or details about your training needs     

Any other information you choose to share in a free-text field

 

 

2.2. Information Collected Automatically

 

When you visit the Site, we and our service providers may automatically collect certain information from your device, which may include:

 

• IP address

• Browser type and version

• Device identifiers

• Referring and exit pages

• Pages viewed, links clicked, and other Site usage information

• Date/time stamps and approximate location based on IP

 

 

This information is typically collected using cookies and similar tracking technologies (see Section 5).

 

2.3. Information from Third Parties

 

We may receive information about you from third-party services we use to support our business, such as:

 

• Website hosting and analytics providers

• Scheduling or booking tools

• Email marketing platforms

• Social media platforms (e.g., if you follow or contact us on LinkedIn)

 

 

The information we receive will depend on the privacy settings and policies of those services.

 

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3. How We Use Your Information

 

We use the information we collect for purposes including:

 

• Providing and improving services

• Responding to inquiries and contact requests

• Scheduling and managing consultations or calls

• Preparing and delivering proposals or statements of work

• Customizing offerings for your organization

• Operating and improving the Site

• Monitoring and analyzing usage and performance

• Maintaining the security and functionality of the Site

• Troubleshooting and diagnosing technical issues

• Communicating with you 

• Responding to your questions or support requests

• Sending information about our services, resources, or updates that may be relevant to you (where permitted by law)

• Managing subscriptions to any email updates or resources

• Legal, compliance, and safety 

• Enforcing our agreements and protecting our rights

• Complying with applicable laws, regulations, or legal processes

• Detecting and preventing fraud, abuse, or security incidents 

 

Where required by applicable law (for example, in the European Economic Area or UK), we rely on legal bases such as: performance of a contract, legitimate interests (e.g., running and improving our business), compliance with legal obligations, or your consent where we specifically request it.

 

4. How We Share Information

 

• We do not sell your personal information.

• We may share information in the following situations:

 

Service Providers:

With trusted third parties who perform services on our behalf, such as website hosting, analytics, scheduling/booking tools, email service providers, or IT/security support. These parties are only authorized to use your information as necessary to provide services to us.

 

Business Transfers:

If we explore or undergo a business transition (such as a merger, acquisition, or asset sale), information may be transferred as part of that transaction.

 

Legal and Safety:

When we believe disclosure is necessary to:

 

• Comply with applicable law or legal process

• Respond to lawful requests by public authorities

• Protect the rights, property, or safety of LGH, our clients, or others 

 

 

With Your Consent:

Where you have specifically agreed to information sharing in a particular context, we will share accordingly.

 

5. Cookies and Similar Technologies

 

• We and our service providers may use cookies and similar technologies (such as web beacons or pixels) to:

• Remember your preferences

• Understand how visitors use the Site

• Improve Site performance and content

• Measure the effectiveness of our pages and navigation

 

You can usually set your browser to refuse or disable cookies, or to alert you when cookies are being sent. Note that some parts of the Site may not function properly if cookies are disabled. 

 

If we use third-party analytics tools (such as Google Analytics or similar), those providers may collect or receive information from your browser or device in order to help us understand Site traffic and usage patterns.

 

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6. Data Retention

 

• We retain personal information for as long as reasonably necessary to:

• Fulfill the purposes described in this Privacy Policy

• Provide our services and maintain business records

• Comply with legal, tax, or reporting obligations

• Resolve disputes and enforce agreements

 

When information is no longer needed, we will delete or anonymize it, or, where deletion is not feasible (for example, in backup archives), we will securely store it and isolate it from further processing.

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7. Data Security

 

We take reasonable technical and organizational measures to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security. 

 

8. International Visitors

 

The Site is operated from the United States. If you access the Site from outside the U.S., you understand that your information may be transferred to, stored, and processed in the United States or other countries where our service providers are located, which may have different data protection laws than your country of residence.

 

Where required by applicable law, we take appropriate steps to ensure that international transfers of personal data are subject to adequate safeguards.

 

9. Your Privacy Rights

 

Your privacy rights may vary depending on your location. Subject to applicable law, you may have the right to:

 

• Access personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information

• Object to or request restriction of certain processing

• Withdraw consent where processing is based on consent

• Request a copy of your personal data in a portable format 

You can exercise these rights by contacting us using the information on our Contact page. We may need to verify your identity before responding to your request.

 

9.1. Additional Rights for California Residents

 

If the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), applies to our business relationship, California residents may have additional rights, including:

 

• The right to know what categories of personal information are collected and for what purposes

• The right to request access to specific pieces of personal information collected

• The right to request deletion of personal information, subject to certain exceptions

• The right to correct inaccurate personal information

• The right to be free from discrimination for exercising these rights 

 

At this time, we do not sell or share personal information as those terms are defined under CCPA/CPRA.

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10. Children’s Privacy

 

The Site and our services are intended for adult professionals and organizational representatives, not for children.

 

We do not knowingly collect personal information from children under the age of 16. If we learn that we have collected such information, we will take reasonable steps to delete it. If you believe a child has provided us with personal information, please contact us.

 

11. Third-Party Websites and Links

 

The Site may contain links to third-party websites or services (such as scheduling tools, resource links, or social media platforms). We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

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12. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make changes, we will revise the “Effective date” at the top of the Policy.

 

Your continued use of the Site after any updates signifies your acceptance of the revised Privacy Policy.

 

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13. How to Contact Us

 

If you have questions or concerns about this Privacy Policy or our privacy practices, you can contact us by:

 

Using the Contact form on the Site; or Reaching out via the phone number or mailing address listed on our Contact Page